Questions and answers

No. Checkout works as a guest. An account only stores your addresses and order history, and you can make one afterwards if you want it.

Yes, until it is dispatched. Email support@tblholdings.store with the order number as soon as you can — we dispatch same day before 13:00 Mountain Time.

No, and we would rather say so than do it badly. Everything arrives in plain recyclable packaging with no pricing on the outer carton, so a parcel can be given as it is.

You are welcome to buy, but nothing here is certified for a commercial kitchen inspection regime. It is domestic housewares, and a commercial kitchen has requirements we do not claim to meet.

Same business day before 13:00 Mountain Time, otherwise the next business day. Tracking arrives when the parcel physically leaves us.

$7.95 standard, complimentary over $95. Expedited $21.95. Full services and multi-piece cast iron ship on a $29.00 heavy service and are excluded from the free threshold.

Double-boxed with at least 50 mm of void fill on every face, and services in cell dividers rather than loose. If something does break, photograph the outer carton before unpacking further — that is what settles a carrier claim.

Not at present. All 50 states, PO boxes where the item fits, and APO/FPO addresses.

Thirty days from delivery, unused and in the original packaging. Full detail on the Returns and refunds page.

We do if the piece is faulty, damaged, wrong or not as described. You do if you changed your mind. No restocking fee either way.

Used or sharpened knives, cast iron that has been cooked on, boards that have been oiled or cut on, and opened consumables. If any of those arrive faulty you are still fully covered.

No. That is oxide from heat on unpolished stainless and it is normal. It comes off with a stainless cleaner if you want it to. The Care and materials page lists what is wear and what is a fault.

Five bonded layers with 2.6 mm of aluminium in the middle. The core thickness is what decides whether a pan holds temperature when cold food goes in and how fast it recovers. It is the number almost nobody publishes and the one that matters most.

60–61 HRC takes a finer edge and holds it longer, and chips more easily on a bone. 56–58 forgives more and needs the steel more often. Neither is better; pick for how you cook.

Under half a percent means the body is closed: no crazing, no staining from tomato or turmeric, no held smell. Above about three percent it does all three within a year, in the same shapes at the same price.

No. Nothing here is coated. Coatings have a three-year life and cannot be repaired, so for eggs and delicate fish we would point you at cast iron with a mature seasoning rather than sell you a surface that wears out.

Every clad and cast-iron piece here is, and the page says so. Borosilicate and stoneware are not, for the obvious reason.

You can, and it will dull the edge in one cycle and loosen a riveted handle over a year. Hand wash and dry them; it takes ten seconds.

Major credit and debit cards at checkout. We never receive or store your full card number.

Where it applies, calculated and shown at checkout before you pay.

TBL HOLDINGS. If you see a charge you do not recognise, email support@tblholdings.store before disputing it and we will find the order.